# System Problem Solving

Well-defined problems have a clear starting and ending point, such as how to make it bright in a room that's currently dark.

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- [Narrator] What's the best route to your new job? You may not even realize it, but you are an excellent problem solver.

Each of these questions represents a problem that we sometimes face.

You need to create a triangle pyramid with the six matches in order to form four equilateral triangles.

If you did solve that problem, try to think about how the solution came to you.

"Systems thinking is a discipline for seeing wholes.

It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static snapshots.You probably didn't do a series of step-by-step arrangements of matches, and the heuristics we've talked about don't quite work.What probably happened is something called insight, which is that sudden aha moment when the solution just pops into your head.Because you face such a variety of problems each day from the simple to the complex, your brain has several different ways of solving problems. This means that you just take random guesses until something finally works.For example, imagine you're trying to log in to an email account you haven't accessed in a while.This drastically reduces the number of solutions we need to try because it eliminates any unlikely ones right off the bat.Heuristics don't guarantee a correct solution, but they do simplify complex problems and reduce the total number of solutions that we'll try in order to get to a more manageable number.You know that the password is eight numbers long, but you don't remember what it is.If you're using the trial and error method of problem-solving, then you would just try any random combination of letters and numbers until something works.This could still take a really long time, but you are guaranteed to find the right solution eventually.Usually though, we don't have time to try every possible solution, so a more common method of solving problems is to use some sort of heuristic.

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