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Subsequent to the implementation, a review process involving the identification of measurable cost-benefits can become the basis for future expansion and roll-out of knowledge management and can become the first steps in the building of a comprehensive knowledge environment.The case studies illustrate the value of each step in the methodology with examples of good and bad practice drawn from the author’s previously published experiences.
The first step with any technology implementation is to define your goals and objectives.
While this might seem obvious, this is probably one of the biggest reasons why implementations fail.
Knowledge management initiatives often fail to live up to expectations and many result in failure.
Unfortunately, many knowledge management initiatives fail because they have been introduced, simply because knowledge management has been recognised by senior management as a “good thing” and something their competitors are undertaking.
Employees will most likely use your knowledge management platform if they see their peers having success with it.
This is why it’s important to identify one or multiple members of your organization to be your internal champions.
If technology is not implemented correctly or if you don’t adequately prepare your employees for change, it can be a huge drain on your company.
It can cost you millions of dollars as a direct result of loss of productivity, and that’s not to mention the technology spend itself.
This paper brings the lessons from these case studies together to form the twelve step methodology which ensures knowledge management is implemented using sound business principles of cost-benefit analysis and return on investment, and established engineering principles of breaking larger projects into smaller projects carried out incrementally with testing carried out at each stage.
It is recommended that companies follow these principles and the proposed twelve step methodology in order to achieve successful knowledge management implementation in their own environment.