Geek Squad Business Plan

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Geek Squad is a tech support subsidiary owned by the American consumer electronics company Best Buy.They can schedule a time to visit a Geek Squad "precinct" at any Best Buy location throughout the U. Geek Squad precincts can also be found at select Fed Ex Office locations.If you have a device that is difficult to remove from your home (e.g., a desktop computer), Geek Squad representatives will come to you and fix your device on-site.While Geek Squad does offer exception services, its tech support plan only covers up to three devices.What more, tech support protection cannot be transferred to other devices, meaning you'll have to pay extra for more than three devices.This price point is less than half of what other companies charge for tech support, and comes with a full suite of service features, including premium internet security software at no extra charge, virus removal, and 24/7 support.In addition to computers and tablets, Geek Squad supports the following consumer electronics: Geek Squad customers have multiple channels through which to access tech support.So she told me that they would have to ship to KY (they do NO Mac hardware work locally - Tucson, AZ) for diagnosis. Turns out there was a small spec of paint (I am an artist) stuck in the charger port. Horrible customer service that are more interested in upselling you services rather than rectifying the issue with the phone you might have.That would take a week and I could hope to get it back in 2 weeks! 2 minutes and later my Mac is completely healed. Beyond the terrible customer service, you have to make a claim online and mail your phone in to get it fixed (even for something as simple as a screen replacement) which is not a quick turn around.But the fine print will tell you that if your broken phone isn’t mailed to them within 30 days, then you keep the phone they sent you and forfeit the deposit.This would be fair if they actually sent you a brand new phone.


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